Eurocoaching

Mystery Shopping is a method to audit Quality of Service. Your customers' satisfaction is one of the keys to your company's success!

Do you want to:

Develop customer loyalty by optimizing relationships?
Have useful and reliable knowledge of your customers?
Inform, listen, respect and better serve your customers?
Calculate and estimate your CRM Strategy?
Optimize your commercial actions?
Validate, verify, and amplify the ability to react of your workforce?
Verify your application standards and the follow-up of your training courses?

Mystery shopping offers you this opportunity!

Using several specific criteria, Mystery Shopping offers a reliable measurement of what is happening in the field.

Our objectives:

To check for you the quality of reception and service in your network
To accompany you in applying your quality objectives
To validate your quality objectives in every shop
To propose to you measuring solutions that are complete, adapted and reactive
To coordinate your Quality studies
To adapt to your standards by creating and applying measuring programs that are exclusively adapted to your specific needs

Why should you use mystery shopping evaluations?

To verify your customer's satisfaction
To measure to what extent your commercial message is transmitted onto the field

Expected results:

To increase the quality of reception and service in your network through:

A rapid identification of the week points in your network
The Identification of the right training module which corresponds the most to your problematic

The criteria used in the evaluations are formulated by you and they are not subject to discussion. That is why our offer is created 'on demand', so that it answers 100% to your problems. We elaborate scenarios, briefing documents and evaluation checklists. Before every campaign, all documents are tested with the aim to approve evaluation criteria.

Our goal:
To put our commercial know-how in your network in order to help you to ensure global Quality at all your points of sale.