• Evaluate your customer care department ?
• Know your customers' opinion about your company and services?
• Carry out campaigns to increase your customers' loyalty?
• Promote events about your products?
• Organize telesales operations?
• Offer assistance to your customers?
• Undertake sociological surveys?
• Provide information to your customers via e-mailing or phoning?

EUROcoaching offers this opportunity with specialized services:

Mystery call :
Our teleoperators will check if your standards are respected and applied on the phone :

• Are your customers properly informed? Are they shown respect?
• Is the best possible solution systematically proposed to your customers?

Expected results:

• Reinforce professional relations with your customers
• Optimize " Phone Skills" training modules
• Develop your image to your customers by increasing your service quality
• Increase customer loyalty

Direct Marketing:
Teleoperators attend specialized training in order to provide quality information to your customers :

• Infoline products / services
• Customer Care
• Telemarketing / telesales
• Database up-dating
• Organizing appointments and specific events
• Interactive communication center (SMS, phoning, mail…)

Expected results:

• Create and increase customer loyalty, maintain professional relationships

Sociological survey:
In order to:

• Know your customers better, as well as their needs
• Know your customers' purchasing habits / preferences
• Compare and evaluate your image on the market by selected parameters (e.g. time, competition)

Expected results :

• High and quick reactivity to environmental business changes (evolutions). Adaptability to customers' needs and specific marketing actions to improve weaknesses.

Each project has been for us a real opportunity to gain experience on the Romanian market, from short term projects to national campaigns. We can say now that the trust of our partners comes from results obtained in different activity fields.

We recruit our teleoperators on 3 important criteria:

• Listening abilities
• Analysis capacity
• Persuasion abilities

Our young and energetic team generally gets recognized through its natural and smiling attitude. Our professionalism and creativity come with a strong will to satisfy all of our customers.